Shipping Policy

At ShopHunt, we aim to make every part of your shopping experience simple and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through shophuntstore.co.uk.

As a multi-category online store, delivery arrangements may vary depending on the product, destination, fulfilment location, delivery service, and shipping option selected at checkout.

1. Where We Deliver

ShopHunt primarily serves customers in the United Kingdom.

Available delivery destinations will be shown during checkout. If delivery is unavailable to a particular address or location, this should be indicated during the ordering process.

If we expand our delivery destinations in the future, this policy may be updated accordingly.

2. Order Processing

After you place an order, we begin processing it as soon as reasonably possible.

Order processing may include:

  • Confirming your order details
  • Verifying product availability
  • Preparing and packaging your products
  • Arranging fulfilment
  • Preparing the order for dispatch

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

Your order confirmation will provide the relevant details associated with your purchase.

3. Delivery Times

Estimated delivery information will be provided on the relevant product page, during checkout, or through other order communications where applicable.

Delivery times can vary depending on:

  • Product availability
  • Delivery destination
  • Shipping method
  • Fulfilment location
  • Delivery provider
  • The time your order is placed
  • Weekends and public holidays

Any delivery timeframe shown at checkout should be treated as the applicable estimated timeframe for that order.

Where no different delivery period has been agreed with the customer, UK rules generally require goods to be delivered without undue delay and within 30 days.

4. Shipping Charges

Applicable shipping charges will be displayed before you complete your purchase.

Shipping costs may depend on factors including:

  • Delivery destination
  • Product type
  • Order size or weight
  • Delivery method
  • Current shipping promotions

Where free shipping is offered, any applicable conditions or minimum order requirements will be clearly stated.

We aim to ensure that delivery costs are presented clearly before an order is placed, as required for online sales.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation.

Where tracking is available, tracking information may be provided through the relevant delivery provider.

Please note that tracking information may not become active immediately after dispatch. It can take some time for the delivery provider's system to update.

6. Delivery Address

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check:

  • Full name
  • House or building number
  • Street address
  • Town or city
  • Postcode
  • Contact details where requested

If incorrect or incomplete information is provided, this may result in a delivery delay or failed delivery.

If you notice an error shortly after placing your order, please contact us immediately. We will try to assist, although changes may not always be possible once an order has entered processing or has been dispatched.

7. Delivery Delays

We make reasonable efforts to meet the estimated delivery timeframe provided for your order.

However, delays can sometimes occur due to circumstances outside our reasonable control, including:

  • Severe weather
  • Courier or postal disruptions
  • Public holidays
  • High delivery volumes
  • Operational disruptions
  • Incorrect delivery information
  • Other unexpected circumstances affecting the delivery network

If your order appears to be significantly delayed, please contact us so that we can help investigate its status.

Nothing in this section is intended to exclude or restrict any rights you may have under applicable UK consumer law.

8. Missed or Unsuccessful Delivery

If a delivery attempt is unsuccessful, the delivery provider may leave instructions explaining how to arrange another delivery or collect the parcel.

Please follow the instructions provided by the delivery provider.

If your order is shown as delivered but you cannot locate it, please contact us with your order details so we can investigate the matter.

9. Damaged Packages or Products

We recommend checking your order when it arrives.

If your package or product arrives damaged, please contact us as soon as reasonably possible.

We may ask you to provide:

  • Your order number
  • A description of the problem
  • Photographs of the damaged packaging or product
  • Other information reasonably necessary to investigate the issue

If an item is faulty, damaged, incorrect, or does not conform to the contract, your statutory consumer rights may apply.

Our Return & Refund Policy provides further information about returns and refunds.

10. Multiple Shipments

Some orders may contain products that are fulfilled or dispatched separately.

If this occurs, your order may arrive in multiple packages and at different times.

Where applicable, separate tracking information may be provided for different shipments.

11. Delivery Options

Available delivery options and their applicable costs will be displayed during the checkout process where relevant.

If optional paid delivery upgrades are offered, customers should be given a genuine opportunity to choose whether to purchase the additional service. UK consumer guidance states that optional extras must not be automatically charged without the customer's express agreement.

12. Orders That Cannot Be Delivered

If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, please contact us as soon as possible.

We will review the circumstances and, where appropriate, work with the relevant delivery provider to determine the available options.

Any additional delivery arrangements or costs will be handled in accordance with applicable law and the circumstances of the order.

13. Your Statutory Rights

This Shipping Policy does not affect your rights under UK consumer law.

Nothing in this policy is intended to exclude or restrict ShopHunt's legal responsibilities concerning goods that are faulty, not as described, or otherwise fail to meet applicable consumer-law requirements.

UK consumer contracts must contain fair and transparent terms, and businesses cannot use terms that attempt to remove responsibilities they legally owe consumers.

For information about cancellations, returns, and refunds, please see our Return & Refund Policy.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • Delivery services
  • Shipping providers
  • Delivery destinations
  • Shipping charges
  • Order processing procedures
  • Our business operations
  • Applicable legal requirements

The latest version will always be published on this page with the relevant Last Updated date.

15. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

ShopHunt
35239 Ludgate Hill
London
EC4M 7JN
United Kingdom

Email: support@shophunt.shop
Telephone: +44 7411 228669
Website: shophuntstore.co.uk

We will do our best to assist with your delivery enquiry and provide relevant information about your order.