Privacy Policy

At ShopHunt, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit, browse, or make a purchase through shophuntstore.co.uk.

We aim to handle your information responsibly and transparently and to provide clear information about how your personal data is used.

1. Who We Are

ShopHunt operates the website shophuntstore.co.uk.

Contact details:

ShopHunt
35239 Ludgate Hill
London
EC4M 7JN
United Kingdom

Email: support@shophunt.shop
Telephone: +44 7411 228669
Website: shophuntstore.co.uk

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide Directly

When you place an order, contact us, subscribe to communications, or otherwise use our website, we may collect information such as:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Products purchased
  • Transaction information
  • Customer account information, where applicable
  • Information provided when contacting customer support
  • Information you voluntarily provide through forms or communications

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, depending on the technologies and services enabled on our store.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Referring website
  • General usage information
  • Cookie and similar technology information

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Arranging delivery
  • Processing payments
  • Providing customer support
  • Responding to enquiries
  • Communicating with you about your orders
  • Managing customer accounts where applicable
  • Maintaining and improving our website
  • Understanding how our website is used
  • Maintaining website security
  • Detecting and preventing fraud or misuse
  • Maintaining business and transaction records
  • Sending marketing communications where legally permitted
  • Complying with applicable legal and regulatory requirements

We will only use personal information where there is an appropriate legal basis for doing so.

4. Lawful Bases for Processing

Under applicable UK data protection law, we must have a lawful basis for processing personal information. The appropriate basis depends on the specific processing activity.

Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal Obligation

We may process information where necessary to comply with a legal, accounting, tax, or regulatory obligation.

Legitimate Interests

We may process information where it is reasonably necessary for legitimate business interests, such as:

  • Maintaining website security
  • Preventing fraud
  • Improving our services
  • Managing customer relationships
  • Operating and administering our business

Where we rely on legitimate interests, we consider whether those interests are appropriate in the circumstances and whether your rights and freedoms are affected.

Consent

Where consent is required, we will ask for your consent before carrying out the relevant processing.

Where processing is based on consent, you may withdraw your consent at any time.

5. Payment Information

Payments made through our website may be processed by Shopify and/or the payment providers made available through our checkout.

Payment providers may process payment information according to their own privacy notices and terms.

Where payment information is processed directly by a third-party payment provider, ShopHunt does not ordinarily need to store complete payment-card details itself.

6. Delivery and Fulfilment

To fulfil your order, we may need to share relevant information with delivery, fulfilment, logistics, or other service providers involved in completing your purchase.

This may include:

  • Your name
  • Delivery address
  • Contact details
  • Order information

Only information reasonably necessary for the relevant service should be shared.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions
  • Maintain shopping-cart functionality
  • Remember preferences
  • Improve website performance
  • Understand website usage
  • Support relevant marketing activities

Where consent is required for non-essential cookies or similar technologies, appropriate consent mechanisms should be used.

You may also be able to control cookies through your browser and, where available, the cookie preferences provided on our website.

The ICO notes that businesses should explain how cookies are used and obtain consent where required for non-essential cookies.

8. Who We May Share Information With

Depending on how you use our website, your personal information may be shared with relevant service providers, including:

  • Shopify and relevant Shopify services
  • Payment service providers
  • Delivery and fulfilment providers
  • Website and technology providers
  • Customer-support providers
  • Analytics providers, where used
  • Marketing providers, where used
  • Professional advisers
  • Government authorities, regulators, or law-enforcement bodies where legally required

We aim to share personal information only where there is a legitimate and appropriate reason to do so.

9. International Data Transfers

Some service providers used in operating an online store may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the appropriate steps required by applicable UK data protection law.

The specific safeguards used may depend on the service provider, destination country, and applicable legal requirements.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on:

  • The nature and purpose of the information
  • Our relationship with you
  • Order and transaction requirements
  • Legal and regulatory obligations
  • Accounting and tax requirements
  • Fraud prevention and security
  • Complaints or disputes

When information is no longer required, we will take appropriate steps to delete or securely dispose of it where applicable.

The ICO recommends that privacy information explain either retention periods or the criteria used to determine them.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including:

  • Right of access — request a copy of personal information we hold about you.
  • Right to rectification — ask us to correct inaccurate or incomplete information.
  • Right to erasure — request deletion of personal information where applicable.
  • Right to restriction — ask us to restrict certain processing in applicable circumstances.
  • Right to object — object to certain types of processing.
  • Right to data portability — request certain information in a portable format where applicable.
  • Right to withdraw consent — withdraw consent where processing is based on consent.

These rights are subject to certain conditions and exemptions under applicable law.

12. Direct Marketing

Where legally permitted, ShopHunt may send information about products, promotions, offers, or other updates.

Where consent is required, we will obtain the appropriate consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not normally prevent us from sending essential messages relating to an order or transaction.

13. Information Required to Complete an Order

Certain personal information is necessary for us to process and fulfil an order.

For example, we generally need a customer's name and delivery address to arrange delivery.

If you do not provide information that is necessary to complete an order, we may be unable to provide the requested product or service.

Where applicable, we will make clear when information is required and what may happen if it is not provided.

14. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Third-party websites operate independently and may have their own privacy policies and terms.

We recommend reviewing the privacy information provided by any third-party service before submitting personal information to them.

16. Children's Privacy

ShopHunt is a general online store and is not specifically designed to knowingly collect personal information from children.

If you believe that personal information has been provided to ShopHunt in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

17. Automated Decision-Making

ShopHunt does not currently intend to make decisions about customers based solely on automated processing where those decisions produce legal or similarly significant effects, unless appropriate information and safeguards are provided as required by applicable law.

If our use of automated decision-making or profiling changes materially, we will update this Privacy Policy where required.

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and address your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Information Commissioner's Office — Make a Complaint

The ICO recommends informing individuals of their right to complain to the relevant supervisory authority.

19. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to:

  • Our business
  • Our website
  • Our products or services
  • Technology we use
  • How we process personal information
  • Applicable legal or regulatory requirements

When changes are made, we will update the Last Updated date at the top of this page.

The ICO recommends regularly reviewing privacy information and updating it when processing activities change.

20. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data protection right, or have a concern about how your information is handled, please contact us:

ShopHunt
35239 Ludgate Hill
London
EC4M 7JN
United Kingdom

Email: support@shophunt.shop
Telephone: +44 7411 228669
Website: shophuntstore.co.uk